Yasmin de Giorgio – CEO Shireburn & Founder Sanya.
Whether helping people through software solutions or helping employees grow professionally or helping Sanya clients improve their mental health, I think I’ll always have the same calling.
A high octane UK university experience, disconnection, self discovery, spirituality, veganism, travels, launching two businesses and becoming a tech CEO (and EY 2023 Rising Star)… Yasmin de Giorgio has already packed about four lives into one. And she’s not done yet…
Can you describe your background?
After moving to the UK to study Economics and Management, I stayed for a Masters in International Development which both fascinated and demoralised me. Learning the destructive impact of world banks and big business on entire countries, I entered a disillusioned ‘radical’ stage of life. I got dreadlocks(!), embarked on world travels, discovered impactful books like Minding your business by the founder of Aveda and started exploring spirituality. Later on, I bought a trailer and shipped it to Malta to open my first business in 2013, the green cafe Grassyhopper (mainly so I could eat somewhere after becoming vegan)! Readjusting to Malta was hard as I felt disconnected from the non like minded people around me.
I opened Sanya in 2016 as a safe mentally and physically nourishing sanctuary that was in line with my own ethics and sold Grassyhopper in 2018. They were super challenging years. I’d become an entrepreneur without the commercial skillset for the catering industry and suffered immense financial stress my first few years in the wellness business.
Then my father retired from Shireburn, a 40 year old software company specialising in payroll, attendance, time tracking solutions. The search for a new CEO started…
So, what’s the story behind joining Shireburn while still running Sanya?
Shireburn was born before me so it’s always been in my life. Finding a new CEO was challenging and even included my dad returning for a while. But seeing the toll it took on him, I offered to find a suitable replacement…which coincided with a family friend suggesting me for the role! Although the family business was close to my heart, I wasn’t going to give up Sanya to take over the Shireburn reins. My dad also hesitated as he wanted to do things the ‘right way’ and not be associated with nepotism. After some back and forth, in the end we found a way as it was important to me to protect my father’s legacy. I also realised it presented me with a huge learning opportunity as it’s so different to Sanya (and maybe a useful resource for helping roll out other business visions).
My first step was to enlist the help of HR and run a company-wide study and focus groups. I analysed the survey results, listened to what employees said and fixed whatever issues clearly emerged. It was an eight month process of significant restructuring and reassignment of responsibilities, including encouraging people to step up from their usual roles.
What do you particularly enjoy about running two very different companies?
With Sanya, it’s very human and organic: simply the impact we have on people’s wellbeing. It’s beautiful and meaningful. Meanwhile at Shireburn, I get really excited by the dynamism of our software solutions and what it can do for our clients. Also, constantly having to adapt and modify. Learning what works and understanding product design and logic. As we build Cloud-based solutions, our software is a living organism, not a static entity.
And what do you find challenging?
Actually I find the so-called challenges enjoyable. But it’s definitely interesting dealing with 30 different software developers all of whom have to agree on how to build, design, test, implement our Indigo product for example. And of course just the sheer responsibility of running a company like Shireburn and all that goes with it, including the privacy, security, biometric data and financial aspect of handling 110,000 payrolls per month. Ultimately, the buck stops with me. It’s immense and I’m only human. But…you have to find healthy, self-kind ways to cope.
As for Sanya, the initial years of commercial hardship and the search for a solid team in whom I had faith were tricky. But the business has now reached maturity and I have a great team in place.
How are you balancing the two worlds of Sanya and Shireburn?
I split the week equally between each company. Thanks to Shireburn’s longstanding great COO, I don’t have that many fires to put out and am mainly needed more for the big picture stuff rather than day to day micromanaging. And then I have an assistant who was my non-negotiable part of my agreement to join Shireburn!
What strategies or lessons have you learned from your past endeavours and implemented today?
Plenty. To maintain an open door policy while also recognising the need to balance a sharp businesslike approach (not shying away from tough decisions) with my compassionate side.
To stick to my own management style and not to try to replicate my father’s – including using interpersonal skills acquired via my own self development, to guide and advise people.
To respect the existing gentle culture while also empowering people to step out of their comfort zone and take on more responsibility or develop other skills.
Stress management techniques that enable me to look after myself and my employees. Recognising human limits, not always working at an intense pace or letting success affect ego.
To make peace with the worst case scenario (i.e. what would I do if I went bankrupt?)
To stay in my ‘lane’(!). I don’t get involved in product design as we have amazing people who know what they’re doing. But I bring other things to the table.
Conversely, what would not repeat from your past professional experiences?
Never ever will I put myself under the financial pressure that I did with Sanya. The hardest learning was the financial burnout where I lost so much the first three years that I had no idea how I would keep Sanya going. So any project I undertake must be properly structured from the start.
Would you say you’ve found your passion/calling in life?
Is Shireburn that? I think my calling is beyond business. It’s to help people. If Sanya closed tomorrow, I’d still have the same calling. Whether that’s helping people through offering the right software solutions or helping employees grow professionally or helping Sanya clients improve their mental health.